FAQ

FAQ

Find answers to frequently asked questions.

If it is within the areas that we operate, then within two hours of the call. If the site is rural or outside the area, then travelling time would need to be factored in
All Security Guards have to have completed SIA Approved training and be issued with an SIA Badge before they can apply to be a Knights Mount Security Guard. When they apply their application is background checked to the BS 7858:2012 standard
Knights Mount fully understand that flexibility is key and that if you hired a Security Guard for 8 hours, we appreciate that this could go to 10 or 12 hours depending on circumstances and we could accommodate this.

Changes to a contract can be made at any time, 24 hours’ notice would give Knights Mount and you the customer the time to ensure that the changes are implemented smoothly. We also appreciate that 24 hours’ notice is not always possible, in cases of emergency cover etc.

The Service Agreement for the provision of a Security Guard can be a one-off shift to a set number of days/weeks/months all year round.

Under certain conditions we can provide a stand-by service for a smaller fee, rather than a full time Security Guard.
It is in everyone’s interest that we deliver a high quality service at all times. All Knights Mount Security Guards have a proven track record in being punctual and professional, and we have a ZERO no show record.
With enough notice we cover most of the UK except parts of rural Scotland and the isles.

Realistically our strength lines in London and Home Counties, East Midlands – West Midlands – North East – North West – Yorkshire.
Our rates are constructed taking into consideration your requirements, we conduct a site survey and a risk assessment, the results are put into a report that details how to minimise risk and improve security and safety.

Quoting before those fundamental steps have been carried out would be just guess work.
The site has RFID tags installed around the perimeter and in key areas, and as the Security Guard conducts his patrol he swipes these tags and the details of time and who swiped the tag are immediately uploaded to the control room, that operates 24/7. This information is available to you, the customer, in real time.

In addition, hourly check calls are made; this is to ensure lone worker safety if only one Security Guard on site, also these are made to rural locations even if there are two or more guards.

From the management side, both random and regular site visits are made to ensure Health and Safety is guaranteed and that the quality of work is maintained.
You have to love jargon! We have briefly touched on SIA and BS 7858:2012, to summarise these are bodies / accreditations that are there to help you the customer choose the best service for your requirements as all the fiddly, time consuming parts have been taken care of.
Knights Mount Security has provided security services to construction companies, corporate businesses, retail stores, community centres and local charities across the UK.

We have worked with SME’s to large Blue-chip organisations across the UK.
In an ideal world the company contracting the Security Guard would provide the welfare utility. This is a place or a unit (depending on site) where the guards have shelter and access to water, electricity, and sanitation.

If this is not provided by the principal contractor, then Knights Mount Security would make the provision and that would be reflected in the quote.
Very much so, is as key to being looked upon as a reliable and trustworthy contractor.

If you need to ask anything else please email or call 0203 553 1282

Still have you any problem for solutions?

For any inquiries relating to any of our services, you may reach us via email or call during our business hours.

Head office address:

75 Stoneycroft close, London, SE12 0SN

Call for help:

07878189903
02037267336

Mail for information:

info@kmcg.co.uk

Office Hours

Mon - Fri: 9am to 5pm
Sat: Closed
Sun: Closed